Alfa Systems allows you to automate your servicing requirements flexibly, enabling sophisticated customer and dealer self-serve, and empowering your users.
Powerful workflow and business rule capabilities allow your processes to be mapped directly into the system and standardised across the business, automating all of your invoicing, payments and accounting for a wide range of assets in multiple jurisdictions.
"Alfa Systems' bulletproof accounting engine and automated invoicing, billing and payments have given us a massive efficiency boost."
Sophisticated routing of cases, controlled by business rules, allows any mix of manual and automated steps, enabling intelligent automation of tasks and allocation of work to users. Read more in Process Automation.
Furthermore, workflow configuration and user-configurable experiences ensure users have the right tools at their fingertips to manage changes throughout the contract lifecycle, whether performing restructures, reversals, payoffs, term modifications, usage changes or customer record updates.
Through Compose, user experiences can be tailored to different roles and workflows, helping teams surface the information, actions and controls most relevant to the task at hand.
Contract changes can be applied, amended or reversed at any time without rebooking, helping organisations respond quickly to evolving customer requirements while maintaining operational control. Alfa maintains a complete audit history, detailing all changes and transactions performed across the system, including before-and-after snapshots.
All of Alfa Systems’ servicing functionality can be exposed to dealers and customers to allow sophisticated self-serve through digital apps and APIs. Read more in Extensible Platform.
"Alfa’s comprehensive documentation was highly valuable, especially around workflow and collections.”
Leases, loans and hire purchase
- Sophisticated pricing and accounting engine
- Product support across multiple jurisdictions
- Tax solver integration
- Identical pricing engine for quotation and in-life changes
- Support for securitising contracts individually or in bulk
Customer, asset and contract servicing
- Ability to change or reverse any transaction
- Automation through business rules and workflow
- Customer and dealer self-serve through apps and APIs
- Restructures, term modifications and usage changes through wizards and in bulk
- Automated invoicing, billing and payments
Read more...
