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Collections and Recovery

Collections and Recovery

05 Collections And Recovery
Collections and Recovery

Alfa Systems manages the entire collections and recovery process. Automated arrears and delinquency functionality enables quick and effective management of your operations, while rules-driven workflow accelerates income and reduces bad debt.

Alfa Systems’ collections functionality supports every stage of the collections and recovery process and is fully configurable to your business practices, with arrears matrices and associated workflow made bespoke to your business needs.

Business rules drive the creation of workflow cases triggered by events such as underpayment or overpayment, allowing clients to begin arrears processing without the need for report-driven manual case creation.

Subsequently, Alfa Systems automates omnichannel customer communications and management of the arrears until resolution, including repayment and promise-to-pay plans, and breakage tracking. This automated process is designed specifically to your requirements, and can be tailored to function differently for particular product types, payment methods, arrears periods, and more. Read more in Business Process Automation.

Alfa’s comprehensive documentation was highly valuable, especially around workflow and collections - which was thrust into the spotlight by Covid.”
Robin Jeffery, Head of Transformation, HTB

Detailed delinquency information is logged in Alfa Systems and can be viewed at the contract level or an aggregate customer level, making it quick and simple to respond to credit bureau queries or disputes.

Alfa Systems supports a number of configurable, automated features to help you manage the accounting impact of delinquency, including bad debt provisioning and non-accruals processing.

Alfa Systems’ collections features allow us to get paid more quickly, minimise bad debt, and improve our overall cash forecasting."
Alfa customer

Repossessions and recovery are handled through dedicated workflow, utilising a wide range of Alfa Systems functionality to ensure returns are maximised whilst adhering to regulatory controls.

  • Arrears matrix
  • Provisioning for bad debt
  • Automated customer communications
  • Collections agency support
  • Customer call handling
  • Full reporting support
  • Repayment / promise to pay plans